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FAQ-Frequently Asked Questions

common problem

Why are your products from China?

China has indisputable knowledge of bamboo. No company in Europe can use this knowledge to deal with bamboo. Moreover, China is now aware of the adverse effects of industrialization on the environment. From this perspective, the companies we work with are committed to innovation and guarantee our work. Despite the obvious contradiction in our conviction, we are open to positive globalization.

How long does it take to ship your products?

We'll take two to four days to process your order and then two to three weeks to send it to you

Will you send it around the world?

Yes, of course. We'll send money around the world

Where is your product sent from?

Our office is in weve, Switzerland. Our warehouse is in China.

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Yes, please contact us by email within three days of your order Management@ leo However, depending on your location residencemeans Mail number, not available. In this case, we ask you to inform us of a missing package within 22 days. Management


Some of the items I ordered are missing. What's going on?

Our products are shipped according to your order. For example, if the warehouse contains goods from two different warehouses, there will be two batches. The rest of the order will arrive soon.

I received a damaged article What can I do?

We are sorry to hear that. Please send us the image of the damaged items to our email address: We will send you a similar replacement as soon as possible

where are you?

We are located in Wei Wei In Switzerland

I haven't received my order yet. What takes so long?

Please forgive us for being late. In some cases, international freight may take longer than expected due to customs clearance. But you can track your orders and see where they are at any time. If you still think you need help tracking your package, or if you want to know about the package, please contact us by email:

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We try our best to solve any problems our customers may encounter online. If you still want to receive a refund for your order, we can certainly pay if you appeal within 30 days of the order date and the product is not settled. Please refer to our policy for details. repay